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This white paper provides details on why WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer management issues and realize the full benefit of their investments in CRM.
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Learn why information integration and data governance must be built into big data applications from the start, and how automating information integration can allow you to put 100% confidence into ensuring and protecting your big data analytics.
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Forrester Consulting examined the total economic impact and potential return on investment (ROI) enterprises may realize by deploying the IBM InfoSphere Master Data Management (MDM) solution.
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Coordinating with partners across multiple channels and sites isn't easy, however, gaps can lead to poor sales performance and lost business due to unhappy customers or suppliers. Explore this analyst report from the Aberdeen Group to learn how mid-market enterprises can improve collaboration with multi-channel and real-time data integration.
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This white paper looks at common problems experienced by MDM programs. Inside, learn how coupling MDM with business process management (BPM) can help provide greater governance and success for MDM programs.
WHITE PAPER:
This paper describes game-changing innovations in SQL Server® 2008 R2, including self-service business intelligence (BI), server manageability, complex event processing (CEP), and Master Data Services.
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Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.
WHITE PAPER:
Database growth, long-term data retention regulations and storage requirements increase operational costs. Yet, archiving complex relational data poses many challenges. Optim Data Growth Solution provides proven technology and comprehensive capabilities that make archiving complex relational data practical and desirable.
