ITSM White Papers

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ITSM White Papers (View All Report Types)

Part the Clouds: Take next steps on the Journey sponsored by DellEMC and Intel® WHITE PAPER: Discover the three critical steps to a successful cloud implementation in this concise white paper. Find out what questions to ask at each stage of the process to make the most informed decisions. Posted: 18 Jun 2012 \| Published: 31 May 2011 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| IT Infrastructure \| IT Service Management \| Private Cloud

Why Choose IBM BladeCenter Foundation for Cloud sponsored by IBM WHITE PAPER: Cloud services are increasing the pressure put on today’s data centres, pushing IT professionals to virtualise their data centre infrastructures as quickly as possible. This white paper discusses an advanced platform you can leverage to provide your data centre with the capabilities it needs to effectively support cloud computing. Posted: 02 Mar 2012 \| Published: 01 Mar 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Service Management \| Server Virtualization

Riding the Cloud To Improve Your Top- and Bottom- Line Economics sponsored by Cisco Systems, Inc. WHITE PAPER: Read this white paper to explore insights that can help you better understand what the cloud is and what it can offer your business. Discover essential tips and tricks that can ensure a smooth and successful cloud adoption. Posted: 18 Jun 2012 \| Published: 18 Jun 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management

Keep Users Happy by Integrating IT Operations and IT Support sponsored by BMC Software, Inc. WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business. Posted: 08 Oct 2013 \| Published: 09 Oct 2012 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Workforce

VMware and Cloud Computing - An Evolutionary Approach to an IT Revolution sponsored by VMware, Inc. WHITE PAPER: VMware offers a unique, evolutionary path to cloud computing that reduces IT complexity, significantly lowers costs and enables more flexible, agile service delivery. Access this paper for a detailed look at the VMware approach to the cloud. Posted: 19 Apr 2011 \| Published: 19 Apr 2011 TOPICS: Application Deployment \| Applications Management \| Cloud Computing \| IT Service Management \| Private Cloud \| Public Cloud \| VMware

The Perfect Combo: ITIL, I.T. Service Management, and Social Media sponsored by BMC Software, Inc. WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: Customer Service \| Help Desk Management \| Help Desks \| Infrastructure Management \| IT Infrastructure \| IT Service Management \| ITIL

Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel® Platforms - Trusted Compute Pools with Parallels* sponsored by Intel WHITE PAPER: Applying the ideas and principles of cloud computing to IT operations can offer organizations agility and cost savings. For workloads which need to be highly elastic, like those of software developers, using an Infrastructure as a Service (IaaS) approach is often the best choice. Posted: 11 Apr 2011 \| Published: 11 Apr 2011 TOPICS: Cloud Computing \| Cloud Security \| Enterprise Applications Software \| IT Infrastructure \| IT Service Management \| Private Cloud \| Security Management

Delivering IT as a Service With a Software-Defined Data Center sponsored by VMware, Inc. WHITE PAPER: This informative white paper explains what ITaaS actually is, as well as the opportunities and challenges it delivers. Posted: 28 Jun 2013 \| Published: 31 Dec 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| Server Virtualization

MANAGE and CONTROL IT services in the age of complexity. sponsored by Hewlett-Packard Enterprise WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality. Posted: 22 Dec 2011 \| Published: 22 Dec 2011 TOPICS: Business Service Management \| Business Service Management Software \| Business Service Providers \| Cloud Computing \| IT Infrastructure \| IT Service Management \| Server Virtualization

How modern custom applications can spur business growth. sponsored by ServiceNow WHITE PAPER: Access this resource to learn about an advanced platform for ITSM that can help you empower your end-users to build their own custom applications. Discover the key advantages this approach can offer to your IT shop, end-users, and business as a whole and explore various customer success stories from your peers. Posted: 24 Jul 2013 \| Published: 24 Jul 2013 TOPICS: Application Development \| Application Development and Integration Services \| Application Life-Cycle Management \| Applications Management \| IT Service Management \| Systems Management