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Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
sponsored by TechExcel
 | White Paper: | Posted: 19 Aug 2008
| | Published: | 19 Aug 2008 | |
Summary: |
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
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Service Management: Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
| White Paper: | Posted: 13 Aug 2008
| | Published: | 01 Mar 2008 | |
Summary: |
This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
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EMA Advisory Note: Danger of Tools before Process and Requirements, Or - Time to Buy a Lawn Mower
sponsored by Enterprise Management Associates (EMA)
| White Paper: | Posted: 11 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This paper explores some of the considerations and pitfalls for purchasing a CMDB tool before taking the final leap and provides a common sense approach to evaluating the direction in which your company is heading.
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"Multisourcing: The New Face of Outsourcing for Today's Business World"
sponsored by Dimension Data
| White Paper: | Posted: 06 Aug 2008
| | Published: | 06 Aug 2008 | |
Summary: |
The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
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Transcript: Turbo Boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 04 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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Transcript: Turbo Boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 04 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
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Service-Oriented Automation: Making Loosely-Coupled Processes More Agile
sponsored by CA
| White Paper: | Posted: 22 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
CA Workload Automation accelerates the design and delivery of composite and virtual applications making them more reliable. Learn how automation achieves consistency with traditional hard-coded or manual approaches ensuring uniformity.
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Oracle Database Security: Preventing Enterprise Data Leaks at the Source
sponsored by Oracle Corporation
| White Paper: | Posted: 15 Jul 2008
| | Published: | 01 Feb 2008 | |
Summary: |
This white paper discusses the growing internal threats to business information, the impact of government regulations on the protection of data and how enterprises must adopt database security best practices to prevent sensitive customer data.
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Five CIO Challenges Addressed by Better Change Management
sponsored by Telelogic, An IBM Company
| White Paper: | Posted: 10 Jul 2008
| | Published: | 01 Mar 2008 | |
Summary: |
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
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Roundtrip Traceability: Enhancing Quality in the Software Development Lifecycle
sponsored by Telelogic, An IBM Company
| White Paper: | Posted: 10 Jul 2008
| | Published: | 10 Jul 2008 | |
Summary: |
Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.
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Tips to Improve Capacity Planning through Power Management
sponsored by Raritan Computer, Inc.
| White Paper: | Posted: 10 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
In this paper, analyst Joe Clabby will describe what capacity planning is all about, data center capacity problems that IT managers are facing today, how these problems are being addressed.
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10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project
sponsored by Enterprise Management Associates (EMA)
| White Paper: | Posted: 08 Jul 2008
| | Published: | 01 Jun 2008 | |
Summary: |
EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
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Innovative Collaboration to Advance Your Business
sponsored by IBM
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 Apr 2007 | |
Summary: |
In this white paper learn how to bypass the challenge of adding new collaborative capabilities to what you already have and how to deal with dispersed content sources and system redundancies.
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Collaboration: Across the Room or across the Globe
sponsored by IBM
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 Jun 2007 | |
Summary: |
Learn about collaboration capabilities such as unified communications and VoIP, enteprise instant messaging and web conferencing, as well as web 2.0 technologies.
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Spelling "Value" from the Alphabet Soup of Quality Frameworks: Manage IT from a Business Perspective
sponsored by CompuCom Systems, Inc.
| White Paper: | Posted: 26 Jun 2008
| | Published: | 01 Apr 2008 | |
Summary: |
For the past decade, business executives have had two ongoing IT issues that they have been consistently concerned with: how to better align IT to the overall business strategy and getting more business value from IT investments.
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SEE: Related Topics