WHITE PAPER:
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
WHITE PAPER:
This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
WHITE PAPER:
You've decided to make the leap to the cloud, but with so many different configurations offered by multiple providers representing different degrees of benefits and risks, how do you even begin to determine the approach that will best suit your organisation's unique needs? Read this white paper to find guidance to help you make sense of the cloud.
WHITE PAPER:
This resource explores how Cisco ONE's traffic visualization and control capability can help service providers visualize traffic end-to-end across the network and respond to unpredictable network capacity demands quickly, easily, and efficiently.
WHITE PAPER:
Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
WHITE PAPER:
This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
WHITE PAPER:
View this informative white paper to learn how you can improve your IT security practices. Uncover some of the toughest challenges to maintaining Confidentiality, Integrity, and Availability (CIA). Uncover the sensitive data that needs protection as well as security policies and controls that could lead to a false of security.
