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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk
sponsored by TechExcel
 | White Paper: | Posted: 19 Aug 2008
| | Published: | 19 Aug 2008 | |
Summary: |
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
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Six Secrets for Effectively Managing a Customer Support Organization
sponsored by EnterpriseWizard Inc.
| White Paper: | Posted: 10 Jul 2008
| | Published: | 10 Jul 2008 | |
Summary: |
This white paper discusses key strategies for maintaining an effective customer support organization.
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Product Management - Product Usability & Its Impact on Revenue
sponsored by ZIGZAG Marketing, Inc.
| White Paper: | Posted: 10 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.
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Uncovering Hidden B2B Sales Potential
sponsored by MapInfo Corporation
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
| White Paper: | Posted: 03 Jun 2008
| | Published: | 01 Apr 2008 | |
Summary: |
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
| White Paper: | Posted: 10 Mar 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
| White Paper: | Posted: 26 Feb 2008
| | Published: | 01 Mar 2007 | |
Summary: |
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
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Tyler Memorial Hospital speeds delivery of patient records
sponsored by Captaris, Inc.
| White Paper: | Posted: 06 Feb 2008
| | Published: | 01 Feb 2008 | |
Summary: |
Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
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Mass Customization - Today's Strategy, Future's Necessity
sponsored by Wipro Technologies
| White Paper: | Posted: 29 Oct 2007
| | Published: | 01 Oct 2007 | |
Summary: |
Mass customization has gained momentum over Mass Production in many industries. This paper explores the phases of mass customization, its challenges and the cost drivers that are associated with this concept.
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The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
sponsored by CompuCom Systems, Inc.
| White Paper: | Posted: 29 Oct 2007
| | Published: | 01 Aug 2007 | |
Summary: |
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
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ITIL Best Practices for IT and Business Alignment
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 01 Aug 2007
| | Published: | 01 Aug 2008 | |
Summary: |
ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.
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SEE: Related Topics