WEBCAST:
Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
WEBCAST:
Tune in to this Webinar to find out how to improve key data areas through data quality profiling and provide decision makers with trustworthy information. You’ll learn how to apply analytics to your reliable, high-quality data and come away with insights that optimize your organization’s decision-making capabilities.
WEBCAST:
Watch this webcast to learn how organizations in the financial services, communications, utilities, and retail industries are adopting business process management (BPM) software and using best practices to address their pertinent process challenges to deliver relevant business value.
WEBCAST:
Access this eye-opening webcast to learn about a question-answering analytics system that functions as a self-service chat session for customers that would normally contact a call center. Discover how this tool can drastically improve customer experience, decrease issue resolution time, increase top-line revenue, and more
PODCAST:
Today, more than ever, organizations must deliver the benefits of cost optimization and business agility. This podcast series explains how that goal can be realized through dynamic Business Processes Management. The series focuses on banking, government, healthcare, insurance, cross-industry and retail.
WEBCAST:
As IT environments become more dynamic, your operations teams need a unified approach to management and monitoring. In this webcast, learn how automatic detection and automated monitoring setup and configuration are two methods for meeting IT challenges. Inside, discover how the "management cockpit" improves management, and much more.
WEBCAST:
Business processes and their effectiveness are what differentiate your company from your competitors. If you can successfully manage your processes you are able to increase efficiency, improve customer service, and deliver new products faster. Watch this webcast to learn how to put your best foot forward when it comes to BPM.
WEBCAST:
Learn how companies can use social software in combination with Business Intelligence applications to improve decision-making in key business processes.Watch this webcast presented by Tagetik, Microsoft and featuring Gartner as new collaboration strategies and methodologies for budgeting and forecasting are introduced.
Posted: 11 Jun 2010 | Premiered: Jun 22, 2010, 11:00 EDT (15:00 GMT)
WEBCAST:
Get a first-hand view of how SAP solutions can help you improve your organization's business processes for transportation management, logistics, and warehouse management. SAP's advanced solutions deliver the functionalities you need...
WEBCAST:
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.
