WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
WHITE PAPER:
Blue Coat’s WAN Optimization technology is especially well suited to improving response times and reducing bandwidth consumption for SAP users, by prioritizing SAP applications and guaranteeing performance over non-critical or recreational traffic.
WHITE PAPER:
This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
WHITE PAPER:
High-performance businesses demand a high-performance network infrastructure that provides fast, secure and reliable delivery of the applications that drive the business. Switches deployed in regional offices, campuses and data centers enable these business processes by connecting users.
WHITE PAPER:
In this buyer's checklist, we describe how the performance, scalability, and data protection capabilities of hypervisor-aware storage systems differ from older platforms, as well as explore the 5 categories of hypervisor-aware systems on the market today.
WHITE PAPER:
Network performance problems bring everyone down. They drain productivity, spirits, and profits. But your IT resources and budget are limited. Really, what can you do? Read this paper to find out how to take control with a managed switch.
WHITE PAPER:
In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.
WHITE PAPER:
This paper will explore the changing networking environment and how this new design approach helps organizations improve business and technology performance while minimizing investment risk.
WHITE PAPER:
In this document we explore five common networking challenges that enterprises face—network protection, guest user access, network visibility and monitoring, application access control, and identity-based Quality of Service (QoS)—and discuss how UAC can be used to address each
WHITE PAPER:
The goal of this paper is to combine a deep knowledge of 802.11 protocols, quality of service (QoS) mechanisms and VoIP handsets with the feedback from IT professionals to identify potential problems and solutions when rolling out VoIP on a Wi-...
