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| Most Popular Service Level Management Reports
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5 Ways to Improve Customer Service in a Down Economy - Vendor Webcast
sponsored by OpenSpan
 | Webcast: | Posted: 31 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Francis Carden, Founder
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Summary: |
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
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Overcoming Web 2.0 Challenges Through Load Testing
sponsored by Keynote Systems
 | Video: | Posted: 10 Jul 2008
| | Premiered: | 09 Jul 2008 | |
Summary: |
Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
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SOA and BPM - Practical Approaches to Effective Implementation - Vendor Webcast
sponsored by Cognizant Technology Solutions
| Webcast: | Posted: 10 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Sandra Rich, BPM Expert & Consultant, Cognizant
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Summary: |
This webcast describes Business Process Management (BPM) and Service Oriented
Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.
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Service Level Performance and SOA - Vendor Webcast
sponsored by Layer 7 Technologies
| Webcast: | Posted: 02 May 2008
| | Premiered: | Available On Demand | | | Speaker: |
Phil Walston, VP Product Management, Layer 7 Technologies
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Summary: |
Gain a greater understanding of the requirements, issues and possible strategies necessary when addressing the performance of services in an SOA.
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Managing Assets with Numara® Track-It! (including Bar Code)
sponsored by Numara Software
| Webcast: | Posted: 01 Apr 2008
| | Premiered: | Available On Demand | |
Summary: |
Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
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ITIL Now - A Stepped Approach
sponsored by Numara Software
| Webcast: | Posted: 01 Apr 2008
| | Premiered: | Available On Demand | |
Summary: |
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
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IMAGINE Improved SOA Implementation through IBM Service Management
sponsored by IBM Software Group
 | Podcast: | Posted: 09 Jan 2008
| | Premiered: | 09 Jan 2008 | |
Summary: |
Business today must ensure that IT and Business goals are aligned when implementing new generation architectures. IBM Service Management can help.
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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
sponsored by BlackBerry
| Webcast: | Posted: 08 Nov 2007
| | Premiered: | Available On Demand | | | Speakers: |
Peter Keller, Senior Marketing Manager, Research In Motion
Mark Lloyd, ITSM Business Manager, Vettro
Doug Mueller, CTO for the Service Management Business Unit, BMC Software
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Summary: |
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
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