Type: Webcast  Posted: 01 Jul 2008
When: 15 Jul 2008, 14:00 EDT (18:00 GMT)

Speakers:

Robert Whiteley, Senior Analyst, Network Operations & Architecture Matthew McKinley, Senior Network Security Analyst

Summary:  Check out this webcast to learn how network management is expanding beyond simple device control to include security, compliance, and application performance.

Type: Podcast  Posted: 26 Jun 2008
Premiered: 30 Jun 2008, 09:00 EDT (13:00 GMT)

Speaker:

Jack Probst, Executive Consultant, Pink Elephant

Summary:  This expert podcast looks at how midmarket firms can start down the ITIL 3.0 path.

Type: Podcast  Posted: 24 Apr 2008
Premiered: 24 Apr 2008

Speakers:

Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts Terry Longo, ITSM/PM/BA Program Manager, HP Education US

Summary:  This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.

Type: Podcast  Posted: 16 Apr 2008
Premiered: 16 Apr 2008, 09:00 EDT (13:00 GMT)

Speaker:

Saleem Haque, Vice President, Advanced Customer Services, Oracle

Summary:  Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.

Type: Webcast  Posted: 16 Apr 2008
When: Available On Demand

Speakers:

Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts Terry Longo, ITSM/PM/BA Program Manager, HP Education US

Summary:  This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.

Type: Podcast  Posted: 15 Apr 2008
Premiered: 15 Apr 2008

Speaker:

Terry Longo, ITSM/PM/BA Program Manager, HP Education US

Summary:  Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.

Type: Webcast  Posted: 15 Apr 2008
When: Available On Demand

Speakers:

David Cannon, ITSM Practice Principle, HP Education Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts Terry Longo, ITSM/PM/BA Program Manager, HP Education US

Summary:  Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.

Type: Webcast  Posted: 10 Apr 2008
When: Available On Demand

Speakers:

Julie Craig, Senior Analyst Dennis Powell, Senior Product Manager

Summary:  In this webinar, EMA Senior Analyst Julie Craig and StackSafe Senior Product Manager Dennis Powell discuss how IT operations can simplify the task of predicting the impact of changes to the software infrastructure.

Type: Webcast  Posted: 09 Apr 2008
When: Available On Demand

Speakers:

Paul Burns, Senior Analyst Michele McFadden, Leader of Product Management

Summary:  This webcast discusses the CMDB overview - ITIL and CMDB, the CMDB System concept.

Type: Webcast  Posted: 01 Apr 2008
When: Available On Demand
Summary:  Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes like configuration, incident, problem, change and service level management.

Type: Webcast  Posted: 09 Jan 2008
When: Available On Demand

Speakers:

Dr. Adrian Bowles, Program Director, Governance, Risk and Compliance Roundtable and Managing Director, CoSource.net Dawn Allison, Manager, Systems Integration, BAE Systems, Inc. Michael Shallcross, Global Leader - IT Service Management Community of Practice, IBM Global Technology Services

Summary:  This webcast provides insights into each framework; a customer perspective on their approach to leveraging ITIL; and IBM's approach to service management.

Type: Podcast  Posted: 27 Jul 2007
Premiered: 27 Jul 2007, 09:00 EDT (13:00 GMT)

Speaker:

David Pultorak, Founder and Chief Executive of Pultorak & Associates

Summary:  Download this expert Podcast to learn about a practical framework for quantifying and communicating the business value of ITIL projects to the CEO and ultimately driving business performance improvements.

Type: Webcast  Posted: 10 Oct 2006
When: Available On Demand

Speakers:

Chip Gliedman, Vice President of Forrester Research, Inc. Shelly Cobb, Product Manager, Citrix Online

Summary:  Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.