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Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
 | Podcast: | Posted: 07 Oct 2008
| | Premiered: | 07 Oct 2008 | |
Summary: |
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
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Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP - Vendor Webcast
sponsored by Hewlett-Packard Company
 | Webcast: | Posted: 24 Sep 2008
| | Premiered: | Available On Demand | | | Speakers: |
Gerry Imhoff, Corporate Vice President and Director of Global Infrastructure Services, Maritz Inc
Mahesh Kumar, Product Marketing Director, HP Software
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Summary: |
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
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IT Innovation without Breaking the Bank
sponsored by Centennial Software
| Webcast: | Posted: 22 Jul 2008
| | Premiered: | Available On Demand | |
Summary: |
This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective.
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AMR Research: Pervasive Performance Management
sponsored by Actuate Corporation
| Videocast: | Posted: 21 Jul 2008
| | Premiered: | 21 Jul 2008 | | | Speaker: |
John Hagerty, Vice President and Research Fellow
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Summary: |
In this webcast John Haggerty discusses the concept of pervasive performance management, gives a lesson on framing issues and, more importantly, shows how technology can solve some pretty thorny business problems.
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IT Leadership Strategy: How to Provide World-Class Help Desk Support
sponsored by Citrix Online - GotoAssist
| Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | |
Summary: |
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
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The Strategic Role of IT Culture in Business Performance
sponsored by Citrix Online - GotoAssist
| Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | |
Summary: |
In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
sponsored by Citrix Online - GotoAssist
| Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Chip Gliedman, Vice President and Principal Analyst
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Summary: |
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
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Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 15 Apr 2008
| | Premiered: | Available On Demand | | | Speaker: |
David Cannon, ITSM Practice Principle, HP Education
Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
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Summary: |
This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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ITIL Now - A Stepped Approach
sponsored by Numara Software
| Webcast: | Posted: 01 Apr 2008
| | Premiered: | Available On Demand | |
Summary: |
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
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Turn the Dial to "On" with Effective ITSM and Relieve IT Pressure Now
sponsored by Numara Software
| Webcast: | Posted: 01 Apr 2008
| | Premiered: | Available On Demand | |
Summary: |
Listen to this Webcast to learn about the key challenges surrounding IT Service Management (ITSM), how organizations are resolving those issues, and what tools your organization can leverage to increase its ITSM efforts.
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EMC and Microsoft Delivering Network Aware Service Management - Vendor Webcast
sponsored by Microsoft
| Webcast: | Posted: 28 Nov 2007
| | Premiered: | Available On Demand | | | Speaker: |
Barry Weinstein, Senior Product Manager EMC/Smarts, EMC
James Galvin, Senior Product Manager, Microsoft
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Summary: |
Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues.
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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
sponsored by BlackBerry
| Webcast: | Posted: 08 Nov 2007
| | Premiered: | Available On Demand | | | Speaker: |
Peter Keller, Senior Marketing Manager, Research In Motion
Mark Lloyd, ITSM Business Manager, Vettro
Doug Mueller, CTO for the Service Management Business Unit, BMC Software
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Summary: |
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
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ITIL v3 Core Practice Book 2: Service Design Expert Podcast - Expert Podcast
sponsored by SearchCIO.com
| Podcast: | Posted: 27 Jun 2007
| | Premiered: | 27 Jun 2007, 09:00 EDT (13:00 GMT) | | | Speaker: |
Moira Stepchuk, Senior Consultant
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Summary: |
Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
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ITIL v3 Core Practice Book 5: Continual Service Improvement Expert Podcast - Expert Podcast
sponsored by SearchCIO.com
| Podcast: | Posted: 27 Jun 2007
| | Premiered: | 27 Jun 2007, 09:00 EDT (13:00 GMT) | | | Speaker: |
Kathryn Pizzo, Senior Consultant
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Summary: |
Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
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ITIL v3 Core Practice Book 1: Service Strategies Expert Podcast - Expert Podcast
sponsored by SearchCIO.com
| Podcast: | Posted: 27 Jun 2007
| | Premiered: | 27 Jun 2007, 09:00 EDT (13:00 GMT) | | | Speaker: |
David Pultorak, CEO
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Summary: |
Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
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SEE: Related Topics