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Customer Service Best Practices: Webcasts

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Learn the Secrets to Improving Help Desk Productivity and User Perception - Vendor Webcast
Type: Webcast  Posted: 10 Oct 2006
When: Available On Demand
Speakers:  Chip Gliedman, Vice President of Forrester Research, Inc.
Shelly Cobb, Product Manager, Citrix Online
Summary:  Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
See more details by viewing the abstractDownload this now
 sponsored by Citrix Online

SPECIAL REPORT
Meeting Tomorrow's Internet Performance Requirements
 sponsored by Keynote Systems

 Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience.

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