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| Most Popular Customer Satisfaction Reports
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5 Ways to Improve Customer Service in A Down Economy - Vendor Podcast
sponsored by OpenSpan
 | Podcast: | Posted: 19 Sep 2008
| | Premiered: | 18 Sep 2008 | | | Speaker: |
Francis Carden, Founder
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Summary: |
In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
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Essential Email Reporting Made Easy - Vendor Webcast
sponsored by Sirana Software
 | Webcast: | Posted: 28 Aug 2008
| | Premiered: | Available On Demand | | | Speaker: |
John Hillock, Co-Founder and Vice President of Sirana Software
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Summary: |
View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization.
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The Benefits Of Virtualizing Citrix XenApp With Citrix XenServer
sponsored by Citrix
| Podcast: | Posted: 20 Aug 2008
| | Premiered: | 20 Aug 2008 | |
Summary: |
Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.
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Increase First Contact Resolution: The Key to Superior Support
sponsored by Citrix Online - GotoAssist
| Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
John Ragsdale, VP of Research
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Summary: |
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
sponsored by Citrix Online - GotoAssist
| Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Chip Gliedman, Vice President and Principal Analyst
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Summary: |
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
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Just MASH Marketing: The Customer Reference Mashup
sponsored by SERENA Software, Inc.
| Webcast: | Posted: 01 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Kathy Wells, Director of Corporate Evangelism
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Summary: |
Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.
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Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
| Podcast: | Posted: 05 May 2008
| | Premiered: | 05 May 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Ken Landoline, Program Manager of Customer-Centric Strategies at Yankee Group
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Summary: |
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
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Reality check: Application Benchmarking & QoE - Vendor Webcast
sponsored by Fluke Networks
| Podcast: | Posted: 18 Apr 2008
| | Premiered: | 18 Apr 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Dennis Drogseth, Vice President, Enterprise Management Associates
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Summary: |
In this podcast, network management expert Dennis Drogseth answers some 'Fact or Fiction' questions, focusing on application benchmarking and quality of experience.
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Numara® FootPrints 8: Service Management that Serves the Business
sponsored by Numara Software
| Webcast: | Posted: 28 Mar 2008
| | Premiered: | Available On Demand | |
Summary: |
The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
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Lighting Company Secures Critical Business Information with Cisco's Unified Communications
sponsored by Cisco Systems, Inc.
| Webcast: | Posted: 22 Feb 2008
| | Premiered: | Available On Demand | | | Speaker: |
Michael Sink, Director of Infrastructure
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Summary: |
Kichler Lightning enlists Cisco® Unified Communications and Cisco Self-Defending Network to secure and expand the reach of business-critical information.
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How to Foster Innovation in Your Company, Part Two
sponsored by Cisco Systems, Inc.
| Webcast: | Posted: 22 Feb 2008
| | Premiered: | Available On Demand | | | Speaker: |
John Winsor, Author
Marshall Van Alstyne, Associate Professor
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Summary: |
Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
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How to Provide World-Class Customer Service in Small and Midsized Businesses
sponsored by Cisco Systems, Inc.
| Webcast: | Posted: 22 Feb 2008
| | Premiered: | Available On Demand | | | Speaker: |
Janelle Barlow, Author
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Summary: |
Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
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Customer Loyalty