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Contact Center Workforce Management: Multimedia

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Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
Podcast: | Posted: 05 May 2008
Premiered:05 May 2008, 09:00 EDT (13:00 GMT)
Speaker:  Ken Landoline, Program Manager of Customer-Centric Strategies at Yankee Group
Summary: From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
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Developing a Spectacular Support Structure
sponsored by Numara Software
Webcast: | Posted: 09 Apr 2008
Premiered:Available On Demand
Speaker:  Kristin Robertson, President
Summary: In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter.
Get This Now


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