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Reports on ROI published by Portrait Software

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 MORE GENERAL: Financial Metrics
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The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.
sponsored by Portrait Software
White Paper: | Posted: 10 Sep 2008
Published:10 Sep 2008
Summary: This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
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Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns
sponsored by Portrait Software
Case Study: | Posted: 04 Sep 2007
Published:01 Jul 2006
Summary: Nationwide needed an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study and see how Nationwide maximized the value of its customer interactions.
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