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ITIL essentials for the midmarket
sponsored by iETSolutions
Posted:  26 Jun 2008
Premiered:  30 Jun 2008, 09:00 EDT (13:00 GMT)
Format:  Audio
Type:  Podcast
Language:  English


ABSTRACT:
This expert podcast looks at how midmarket firms can start down the ITIL 3.0 path. It seeks to answer questions such as: Where do you start with ITIL? How do you make incremental returns on investment? What are the ITIL pitfalls and how do you avoid them? Join our industry experts as they outline 10 best practices for getting started with ITIL, the midmarket way.


Speaker

Jack Probst
Executive Consultant, Pink Elephant
Jack Probst has a diverse management, business and technical background, and he delivers strategic process consulting and advanced ITIL training and education programs for Pink Elephant. An ITIL® Service Manager, Probst previously served as the leader of an ITIL implementation initiative at a Fortune 100 organization. He also possesses decades of experience in IT process development and implementation, IT and business strategic alignment, business operations and general management.



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