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ON DEMAND WEBCAST!
Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience
sponsored by SAP America Inc
Premiered:  Available On Demand
Format:  Multimedia
Type:  Webcast
Language:  English



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ABSTRACT:
In this Webcast, gain insight into the next generation of CRM applications. These applications will be built collaboratively in a Web 2.0 environment, from the ground up introducing an entirely new approach to supporting and modeling key business processes. Learn more about SAP CRM's highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources. Plus, find out what CRM @ BPX on the SAP Community Network offers, and how you can participate.

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Speakers

Jujhar Singh
SVP CRM Product Management, SAP
Jujhar Singh is SVP CRM Product Management at SAP, globally responsible for SAP's CRM product strategy. Jujhar has over 17 years of experience in product management, new product introduction, and software development. Prior to his current role, Jujhar led the Interaction Center and Service Line of Business and the CRM On-Demand and Interaction Center Development Organization at SAP. Jujhar holds an MBA from Carnegie Mellon University, and a bachelor's degree in Electronics Engineering.

Volker Hildebrand
VP CRM Product Management, SAP
Volker Hildebrand is VP CRM Product Management at SAP, responsible for SAP's CRM vision. In nine years at SAP, he has held positions in sales and product management, building momentum for CRM and eCommerce applications. Prior to SAP, Volker was Assistant Marketing Professor, teaching and pioneering research in CRM. Volker is the author of several books and over 100 articles. He holds a master's degree in Business, a bachelor's degree in Business & Technology, and a Ph.D. in Business Economics.



BROWSE RELATED WEBCASTS
Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | User Experience

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