While IT organizations seek to implement ITIL to increase operational efficiency, the CEO is generally interested in investing in projects that return the highest business value. A recent Gartner report indicates that the goal of process improvement is not to implement an ITIL framework, but to increase the quality, efficiency and effectiveness of the services being delivered. Download this expert Podcast to learn about a practical framework for quantifying and communicating the business value of ITIL projects to the CEO and ultimately driving business performance improvements.
More often than not ITIL projects are launched in contrast to the goals of the CEO. The key to justifying ITIL is to know your stakeholders and to gather evidence to support how they are impacted by both problems and your proposed solutions. Learn more about justifying ITIL projects to your CEO by:
- Identifying and qualifying problems worth solving
Identifying the problem location and impacts
Determining solutions that addresses the problems
Planning communications to socialize your solution
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