VMware Research Library

Description
Created following Verint's merger with Witness Systems, Verint Witness Actionable Solutions features the broadest portfolio for customer service analytics, workforce optimization, quality monitoring/recording, workforce management, eLearning, performance management and customer surveys. From contact centers, to branch and back-office operations, and through to the enterprise, its solutions provide the visibility and actionable intelligence to power decision-making, ensure service excellence, and drive performance across all aspects of customer operations.

Organization Type: Vendor