Service Level Agreements Reports

Web User Experience: Common Indicators for Business and IT Collaboration
sponsored by Dell Software
WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 
Posted: 29 Dec 2010 | Published: 27 Dec 2010

Dell Software

Best Practices when Evaluating Cloud Computing Services
sponsored by Insight Integrated Systems
EGUIDE: In this expert e-guide, find out how you can evaluate cloud computing services to find the best fit for your company. Review critical factors to consider, such as cost, SLAs, APIs, security and more.
Posted: 11 Jan 2012 | Published: 11 Jan 2012

Insight Integrated Systems

Presentation Transcript: Integrating Cloud into Your Infrastructure Planning
sponsored by GoGrid
PRESENTATION TRANSCRIPT: So you've heard all the noise about saving capital by using public cloud computing services, but actually integrating with cloud services requires some careful planning. This transcript covers cloud integration and cloud security considerations, and it will set you up the right way to begin integrating with cloud computing services.
Posted: 12 Aug 2010 | Published: 12 Aug 2010

GoGrid

CSC partners with VCE to jump-start cloud business with Vblock™ Infrastructure Systems
sponsored by EMC Converged Platforms.
CASE STUDY: This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market.
Posted: 30 Jul 2012 | Published: 30 Dec 2011

EMC Converged Platforms.

How to Choose a Cloud Backup Provider
sponsored by Asigra
WHITE PAPER: Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

Presentation Transcript: Tape Vaulting: Best Practices to Consider for Offsite Tape Storage
sponsored by Iron Mountain
PRESENTATION TRANSCRIPT: In this transcript of a podcast, David Chapa, senior analyst at the Enterprise Strategy Group, discusses some best practices for tape vaulting. Find out the costs of tape vaulting services, how offsite tape storage costs are determined, how to negotiate your SLAs, and whether or not you should encrypt your tapes before you ship them offsite.
Posted: 31 May 2011 | Published: 31 May 2011

Iron Mountain

Virtualization eGuide
sponsored by Hitachi Vantara
EGUIDE: 76 of the Fortune 100 trust their data to Hitachi Data Systems, shouldn’t you? The following e-guide showcases how easy it can be to implement virtualization, tiered storage and software to deliver significant economic benefits to the organization.
Posted: 02 Dec 2010 | Published: 02 Dec 2010

Hitachi Vantara

The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010

uptime software inc.

How MSPs Can Drive Success in the Current Market
sponsored by Kaseya
EGUIDE: This E-Guide from MicroScope.co.UK explains why leveraging the proper monitoring tool can make or break your business. In addition, discover why updating your services portfolio to include mobile management can help you drive business profits, gain customers, and increase efficiency.
Posted: 06 Dec 2012 | Published: 06 Dec 2012

Kaseya

The Future of Business-Critical Networking
sponsored by Cavalier
WHITE PAPER: Your network must deliver non-stop services to support business operations and be highly scalable to support future growth. It must also address multiple communications needs cost-effectively and flexibly. The communications network must meet the demands of a dynamic business-critical environment. Read this white paper to learn more.
Posted: 20 May 2010 | Published: 20 May 2010

Cavalier